Topics Covered:

Price: R200.00

• The Importance of Training your Agents.

• Basis of Outcomes Based Training.

• What to Train: Topics.

• Various Training Methods.

• How to Conduct a Session.

• Standard Forms for a Training Manual.

• Mentoring: What is a Mentor/Mentee?

• Various Mentoring Styles.

• Stages/Phases of Mentoring.

• What to Beware of.

• A Mentoring Programme for Human Resources.